Frequently Asked Questions
Where is your store located?
Welcome to Swest Kicks, where sneaker and streetwear enthusiasts find their perfect pair of kicks and the latest wardrobe pieces from internationally recognised streetwear houses.
Our concept store in Cape Town City Centre is a haven for those who appreciate unique and stylish sneakers that make a statement. Step into a world of sneaker culture and immerse yourself in the ultimate sneaker experience.
At Swest Kicks, we believe that sneakers are more than just shoes. They are a form of self-expression, a way to showcase your individuality and style.
That's why we have curated a collection of the most sought-after sneakers, including the popular Nike SB Dunk Low and Jordan 4s.When you visit our concept store, you'll be greeted by a team of passionate sneaker enthusiasts who share your love for sneakers. They are knowledgeable about the latest trends, limited editions, and exclusive releases, and are always ready to assist you in finding the perfect pair.Whether you're a seasoned collector or new to the sneaker game, our concept store is the perfect place to discover the latest trends, find limited editions, and connect with fellow sneakerheads.
Visit our concept store today at 111 Loop Street, Cape Town City Centre, 8001 and embark on a journey of sneaker discovery.
Assurance of Authenticity
Authenticity is at the core of our business. All merchandise on offer is 100% Authentic, Guaranteed.
Our team of authenticators are experts in their field, with each item undergoing extensive inspection and authentication before being made available on our platform. Alongside this, our team source items only from premium boutiques, retailers, as well as our trusted network of sellers to ensure the authenticity of all merchandise on offer.
Our products are verified authentic by means such as digital authentication before an item is received as well as a thorough in-hand verification. By doing so, we ensure the product you purchase is, always, both authentic and as described.
Payment Methods
We have a wide range of secure payment methods available for your convenience.
Manual EFT / Bank Deposit is an off-site payment method that requires you to perform the Electronic Funds Transfer of Cash Deposit manually through your online banking, banking app or ATM.
Coinbase Commerce enables you to pay for your order with the cryptocurrency of your choice. Select from Bitcoin, Ethereum, Litecoin, Bitcoin Cash, USDC, DAI or Dogecoin.
Ozow offers a secure, automated smart instant EFT payment. Simply select your desired bank and follow the steps on screen.
PayGate offers a variety of secure payment options, from Visa, Mastercard and American Express Debit and Credit card payments, to Apple Pay, Masterpass, Secure EFT, zapper and Samsung Pay.
PayJustNow allows you to pay for your purchase over 3 equal, zero interest instalments. You’ll pay one instalment at the time of purchase, the next at the beginning of the following month and the last one a month thereafter. Your order is dispatched immediately.
Payflex offers Visa, Mastercard and American Express Debit or Credit card payments. Payflex offers a Pay Now or a Pay Later option. Pay Later: When you shop using Payflex, you'll be able to buy what you like and pay for it in 4 equal instalments. 25% upfront, and the rest over 6 weeks - interest free! Your order is dispatched immediately.
Peach Payments offers a secure online platform for Visa and Mastercard Debit or Credit card payments, as well as a smart instant EFT payment - EFT Secure.
Yoco offers a secure online platform for Visa, Mastercard, Maestro and Visa Electron Debit or Credit card payments.
Shipping and Delivery
Our merchandise is available for delivery within South Africa only. We do not ship internationally or outside of the borders of South Africa.
Shipping Methods:
Delivery times vary dependent on your location. All items are readily available and dispatched from our Cape Town store.
Standard Delivery to Door provides a delivery straight to your doorstep within 1 - 3 working days. Regional areas can expect one working day's delay.
Express Delivery to Door provides a morning delivery straight to your doorstep the following working day between all major centres and their immediate surrounds. Regional areas can expect one working day's delay.
PostNet to PostNet provides a delivery to your selected PostNet branch within 1 - 3 working days. PostNet is a convenient delivery offering to take delivery of your parcel if shipping to door is not possible. Please note that you will be required to collect the parcel at your nearest PostNet branch.
All inventory available online is available for in-store collection and shopping. Visit us in-store at 111 Loop Street, Cape Town City Centre, 8001.
Order Processing Time
All orders are processed within 48 hours maximum. We aim to process and ship orders placed before 12:00 PM on the same day. Once your order has been processed and shipped, you will receive an e-mail with tracking information.
If we are unable to process your order within this time period, our team will be in contact with an order update and relay more details regarding your order.
Merchanise Condition and Accessories
Unless otherwise stated, all sneakers and streetwear articles available online are new. Our current selection features primarily new products, with a limited pre-owned offering. All pre-owned products will be clearly marked as Pre-owned.
SNEAKERS: A new, or deadstock, pair of sneakers are defined as a new pair of sneakers, unworn and complete with original box, box lid, all additional accessories, laces, manufacturer tags and special packaging. In other words, as the sneaker was initially sold in retail stores.
STREETWEAR: A new streetwear article is an article of clothing or accessory that is unworn and unwashed.
Cancelling an Order
Once an order is placed, the fulfilment process begins immediately. We are therefore unable to cancel orders once placed. If you would, however, like to consolidate more items into one single order, please reach out to us. We aim to ship orders out as soon as possible and thus changes to your order may not always be possible.
Restocks and Sourcing
Due to the exclusive nature of items on offer, we do not have a fixed restocking schedule. New inventory is frequently added to our website.
If you are looking to get your hands on a product on our website that is either Sold Out or not listed, please submit a Sourcing Request and our team will be in touch.